Returns and refunds

Last updated November 10, 2026

You can return an item within 30 days of delivery.

How to start a return

1. Email stakw6262+tagalong@gmail.com with the receipt number from your Stripe receipt email and the item you want to return.
2. We reply with the return address and the next steps. Please wait for our reply before sending anything: the address on the parcel is not always where returns go.
3. Send the item back unused and, where you can, in its original packaging.

Damaged, faulty or wrong item

Email us within 30 days of delivery with a photo of the item and the parcel, and we refund or replace it at no cost to you.

Return postage

[Owner to confirm: who pays return postage for a change-of-mind return]

Refunds

We refund to your original payment method once the return reaches us, or once we have seen the photo of a damaged or wrong item. After we issue it, your bank usually shows the refund within 5-10 business days.

Cancelling an order

Email stakw6262+tagalong@gmail.com as soon as you can. If we can still stop the order before it ships, we cancel it and refund you in full; once it has shipped, you can return it as above.